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Website Privacy Notice

This page was last updated on 04/04/2019.

Please read this privacy notice carefully as it sets out how Kingspan Holdings (Ireland) Limited and its affiliate (Kingspan Water & Energy Pty. Ltd) use your personal information. When you use our website, Kingspan Water & Energy Pty. Ltd shall act as the data controller who processes your personal data. If you have any questions about this privacy notice please contact us at or on 1300 736 562 before using this website. Our Terms & Conditions of Website Use explain the terms on which you are allowed to use our website, which provides a gateway to our products and services, as well as lots of other useful information.

Kingspan is manufacturer, distributor and retailer of building products and solutions allowing our customers to create world-class, high performing buildings in all sectors. Kingspan processes your personal data in accordance with data protection laws in the countries in which it operates.

We may change this privacy notice from time to time by updating this page. We recommend that you should check this page from time to time to ensure you are happy with any changes. However, if these changes have a relevant impact on the way we process your personal data, we will inform you.

What is personal information?

"Personal information" is information relating to an identified or identifiable individual which we collect when you use this website. When using this website, it is important that you provide us with only your own personal information and ensure that the personal information you provide is accurate and up to date. Please note that you will be responsible for any inaccurate, third party or false personal information that you provide to us.

What information do we collect?

When you use this website, and subject to your consent to the use of cookies as the case may be, please bear in mind that we may record:

  • the areas of the website that you visit;
  • your language preferences;
  • the campaign/URL from where you came to the website;
  • your activity on the website, such as products viewed, resources that you download and any information you provide to us, including transcripts of any communications with you via online chat;
  • information about your computer, such as which browser you are using, your network location and the type of connection you are using (e.g. broadband, ADSL, etc.) and your IP address; and
  • technical and other information that does not personally identify you.

We do this by using cookies. See our document about Cookie Policy & Control for more information on what a cookie is, how we use them on our website and how you can de-activate certain cookies.

When you, amongst other activities, set up a user account, submit an online enquiry, request information from us, register for a newsletter, or register for an event, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:

  • your name;
  • account password;
  • company name;
  • email address;
  • postal address;
  • telephone number; and

Once you create and log in to your user account for, or submit information through our website we will know who you are and you acknowledge that your activities on this website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.

When you place an order for goods or services on our website, we collect the following mandatory information;

  • your name;
  • email address;
  • phone number;
  • billing address;
  • company name (if applicable);
  • Account password (if you create an account)

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Processing your Payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment platform acting as payment gateway and payment service provider. The third party payment process we use, collect and use your information including payment information in accordance with their privacy policies.

You hereby agree with the collection of personal data as described above.

What do we do with the information we collect?
We use this information for the purposes listed below:

  • to comply with our legal obligations;
  • to investigate and respond to potential violations of law or of our website policies as well as to potential breaches of our or relevant third parties’ systems and networks;
  • to identify you and communicate with you, including communicating electronically via online chat;
  • to provide you with this website and our products and services (whether available via the website or offline);
  • to provide you with a user account;
  • to keep internal records;
  • to develop products and services;
  • to process and fulfil your product and service purchase request
  • to develop our website;
  • to fulfil your requests and answer your queries or complaints;
  • for market research and to assess marketing strategies and campaigns;
  • if you already are a customer or other contact of ours, to update our information about our contact with you on our customer relationship management system;
  • to deliver our own products and services to you;
  • to market our own products and services to you; through means such as newsletters and invitations to events; and
  • sending information to contractors, distributors, merchants and retailers outside of Kingspan, so that they can contact you about their promotions, services, events and other activities in relation to Kingspan products and services (this purpose will only apply where you have given us your explicit consent).

You acknowledge and confirm your acceptance for Kingspan to process your personal data for the purposes listed above.


We would like to provide you with information about Kingspan’s products and services, and other information from Kingspan, which we think you may find interesting. We may send you such information by post, email, and/or telephone if you agree we can or unless you have asked us not to do so (see below).

We do not provide your personal information to external organisations (i.e. to contractors, merchants, distributors and retailers, which are outside of Kingspan) for their own direct marketing in relation to Kingspan products and services without your explicit consent.

If at any time you do not want your information used for direct marketing purposes by a Kingspan company, please contact us so that they can unsubscribe you from their marketing lists. If you have received email marketing from us and decide that you no longer wish to receive marketing emails, you will be able to opt out of receiving further email marketing by following an unsubscribe link in the email, or by such other means as we may communicate to you.

Who do we share this information with?
Outside of  Kingspan Holdings (Ireland) Limited and its affiliate (Kingspan Water & Energy Pty. Ltd) we may disclose your personal information (if you have so permitted) to third parties located in your country and in countries other than your own, in due compliance with applicable laws.

We may disclose your personal information (if you have so permitted) to third parties located in your country and in countries other than your own, in due compliance with applicable laws.

Please bear in mind that the countries to which your personal data is sent/accessed from may have a different standard of data protection than the country in which you are situated. However, we have put in place protections to ensure that your information is adequately protected. If you wish to know more about the protection we have put in place to keep your information safe, please contact us.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

Retention of your information

We only retain your personal information for as long as is necessary for us to use your personal information as described above or to comply with our legal obligations.

Where your personal information is processed with your consent (e.g. for the marketing purposes), such personal information is retained until you revoke the consent for such processing, or until the time limit dictated by law is reached.

Your rights, how to get copies of or amend the information we have collected and how make a complaint
You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please make your request to us at or on 1300 736 562.

You may oppose the processing of your personal data when there are legitimate grounds to do so, provided that there is no legal obligation for us to carry out this processing, and provided that this right of opposition has not been excluded by an express clause in the document authorising this processing. For the avoidance of doubt, processing for marketing purposes may always be opposed.

Kingspan Holdings (Ireland) Limited and its affiliate (Kingspan Water & Energy Pty. Ltd)

If you wish to make a directive about the handling of your personal information after your death, please let us know and we will oblige.

If you wish to make a complaint about an alleged breach of the law, we ask that you send us your complaint in writing to the Kingspan company in question at the address shown here. We will respond to complaints and implement any remedies subject to the terms provided for by the law.


Kingspan is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect.

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a Kingspan employee or from a dupe website claiming to be affiliated with Kingspan), please forward the communication to us or report the incident by email to or in writing to Kingspan Water & Energy Pty. Ltd, 3 Herbert Place, Smithfield, NSW 2164 as soon as possible.

Linking to other websites

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy notice / policy applicable to the website in question.


By using, or continuing to use, this website and / or providing your personal Information after having reviewed this website, you will have consented to the terms and conditions presented to you in this privacy notice, so that Kingspan Holdings (Ireland) Limited and its affiliate (Kingspan Water & Energy Pty. Ltd) may continue to process said information unless and until you oppose to one or more of the purposes indicated above or revoke your consent therefor or altogether according to the terms and conditions herein.