Kingspan is happy to assist customers who are not satisfied with goods purchased from the online store.
Unfortunately we cannot offer a refund or exchange on the following custom made-to-order items:
- Water tanks (including Made-to-Measure tanks and popular tank sizes), as all tanks are custom made to order
- Raised garden beds, as all bed are made to order
- Tank stands
For products such as pumps, water tank accessories and parts, we are happy to assist you in processing a return.
Below are the general conditions for us to accept a return:
- Return is lodged within a month of purchase
- Product is still in its original packaging and unused
- The cost of returning the product to us is to be borne by the customer