Kingspan is happy to assist customers who are not satisfied with goods purchased from the online store.

Please contact us to discuss your concerns by emailing service.au@kingspan.com or call us at 1300 736 562 for us to better assist you.

If in doubt when choosing a product, our team of water experts are ready to help you with any questions by emailing sales.au@kingspan.com or calling 1300 736 562.

Exceptions

Unfortunately we cannot offer a refund or exchange on the following custom made-to-order items:

  • Water tanks (including Made-to-Measure tanks and popular tank sizes), as all tanks are custom made to order
  • Raised garden beds, as all bed are made to order
  • Tank stands
All our water tank and garden bed products are only manufactured and delivered upon order for optimal quality, therefore we are not able to restock or exchange these products.
We highly recommend that you measure and confirm if the size(s) that you order is able to fit into the given space.

Returns Information

For products such as pumps, water tank accessories and parts, we are happy to assist you in processing a return.

Below are the general conditions for us to accept a return:

  • Return is lodged within a month of purchase
  • Product is still in its original packaging and unused
  • The cost of returning the product to us is to be borne by the customer